Privacy Policy
Last updated: January 15, 2026
Information We Collect
TripPlay collects information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include your name, email address, phone number, and payment information.
We also automatically collect certain information about your device and usage of our services, including IP address, browser type, operating system, and gameplay statistics to improve our game recommendations.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and communicate with you about products, services, and promotional offers.
Your gameplay data helps us understand which games are most popular and effective for different types of travel, allowing us to curate better recommendations for all users.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information with service providers who assist us in operating our website and conducting our business.
We may also disclose your information if required by law or to protect our rights, property, or safety, or that of our users or others.
Data Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data and regular security assessments.
However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
Cookie Usage and Tracking
We use cookies and similar tracking technologies to collect and use personal information about you. Cookies help us remember your preferences, understand how you use our services, and improve your experience.
You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our services.
Third-Party Services Integration
Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties and encourage you to read their privacy policies.
Some games in our collection may include third-party analytics or advertising services, which are governed by their respective privacy policies.
Children's Privacy Protection
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
Parents and guardians can contact us if they believe their child has provided us with personal information without their consent.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.
By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction.
Data Retention Policies
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained for the duration of your account plus a reasonable period thereafter.
Gameplay statistics and preferences may be retained longer to improve our recommendation algorithms and service quality.
Your Rights and Choices
You have the right to access, update, or delete your personal information. You can also opt out of certain communications and control how we use your information for marketing purposes.
Depending on your location, you may have additional rights under applicable data protection laws, including the right to data portability and the right to object to certain processing activities.
Marketing Communications
We may send you promotional emails about new games, special offers, and other information we think you may find interesting. You can opt out of these communications at any time by clicking the unsubscribe link in any email.
Even if you opt out of marketing communications, we may still send you important service-related messages about your account or transactions.
Privacy Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.
Your continued use of our services after any changes indicates your acceptance of the updated privacy policy.
Contact Information for Privacy Matters
If you have any questions about this privacy policy or our privacy practices, please contact us at:
Email: privacy@trip-play.com
Phone: +55-11-3124-7789
Address: Avenida Paulista 1578, São Paulo 01310-200, Brazil